Returns and Refunds.

Stock Products.

If you are not entirely happy with any of our stock products, you may return it for a credit.
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
If you need to return an item, send an email to [email protected] and send your
item to: Keyfactors Emblemco Ltd, 11 Cannon Grove, Fetcham, KT22 9LG UK. 

Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection
of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your account, or credit card or original method of payment, within 30 days. 

Carriage costs are non-refundable. If you receive a refund, our carriage charges will be
deducted from your refund. The customer will be responsible for paying carriage costs
for returning an item that is not damaged or defective. 

Keyfactors will not issue refunds for returns we do not receive. If you are returning an item,
you should consider using a trackable shipping service or purchasing shipping insurance.

Custom made Products.

Please note that custom made products may be ineligible for return.

1. Keyfactors cannot accept for return any items specifically manufactured by Keyfactors
    to the customers instructions, or printed with artwork supplied by the customer, unless
    the items are damaged or defective.

2. Keyfactors cannot accept for return any custom made items where printed colours are
    incorrect unless the customer has supplied Pantone reference numbers for colours as
    specified in our artwork guidelines.

3. Keyfactors cannot accept for return any custom made items which are printed incorrectly
    if the customer has supplied artwork in a different format to those specified in our guidelines. 

4. Keyfactors cannot accept for return any custom made items which are delivered too late
    for a specific event, or beyond a specified date.


Exchanges.

Keyfactors will only exchange items if they are defective or damaged. 
If you need to exchange an item, send an email to [email protected] and send your
item to: Keyfactors Emblemco Ltd, 11 Cannon Grove, Fetcham, KT22 9LG UK.