All orders received by Keyfactors are subject to the following terms
and conditions, and are accepted on the understanding that these
conditions will prevail over any laid down by the customer on
Keyfactors payment terms will override any other
payment terms laid
down by the customer on purchase orders unless agreed in writing
Individual quotes for products
and services are only valid for 30 days
from the date the quote is issued.
1. All orders will be invoiced on a pro-forma
basis unless a credit
account has been approved, or Keyfactors has agreed payment
by an alternative method in writng.
2. For customers
with an approved credit account, invoices are due
for payment within 30 days of the date of invoice.
3. Keyfactors reserves the
right to charge interest at the rate of 2%
over The Bank of England base rate for every month or part of a
month that an invoice
remains unpaid after 30 days from the date
4. Keyfactors reserves the right to withdraw credit account facilities
notice from any customer that fails to pay invoices within
30 days of the date of invoice.
5. Where payment of an account is considered
to be overdue, new
orders will only be despatched when the account is deemed to
be operating within the trading terms of Keyfactors.
6 All prices are quoted exclusive of VAT which will be charged at
the prevailing rate.
7. All prices are quoted exclusive of carriage
costs, which will be
charged at cost on the invoice.
8. All invoices for orders supplied to customers outside of the
will be charged in Sterling and payments are
to be settled in Sterling.
1. Despatch methods are chosen by Keyfactors
unless specified in
writing by the customer.
2. All goods shall be examined at the time of delivery with any
shortages or mistakes
reported to Keyfactors in writing within 72 hrs.
3. Losses or damages in transit are to be signed to that effect onto
receipt and notification made in writing to Keyfactors
and the carrier concerned immediately.
All packaging materials should be
retained for inspection by the carrier.
4. Keyfactors cannot be held responsible for a failure to deliver, or for
by its appointed delivery agents.
5. Keyfactors will not be held liable for 3rd party charges incurred by a
customer as a result
of goods not arriving on time, including any carriage, production or assembly charges of any kind.
6. Keyfactors will not be held
responsible for any charges accrued as a
result of goods rejected on the grounds of quality control. Goods judged
to be sub-standard
will be replaced.
1. All artwork and subsequent work reproduced by Keyfactors, at the
request of the customer, is done
so on the understanding that the
customer has sought and gained permission for such work to be
undertaken by Keyfactors.
customer is responsible for ensuring that they have permission to
commission the reproduction of any crest, logo or motif supplied
Keyfactors as artwork which may or may not be subject to copyright.
2. All artwork proofs or alterations are to be confirmed
by the customer
by email or post.
3. The customer must signify in writing if a pre-production sample or
artwork proof is needed
before an order is manufactured.
4. Keyfactors cannot accept any responsibility for mistakes arising from
variable data supplied
by the customer in a format not specified by
1. If an order has been confirmed and subsequently cancelled,
undertaken by Keyfactors up until the time of cancellation shall be
charged to the customer in full.
2. Any artwork alterations
which have been requested subsequent to
any work undertaken by Keyfactors may be charged for at the
discretion of Keyfactors.
Due to the nature of manufacturing, Keyfactors reserves the right to
supply and invoice up to 5% under or over the quantity ordered
regards to domed polyurethane badges.
4. All Orders should be confirmed in writing by email or post. Keyfactors
responsibility for mistakes or errors arising due to orders
being placed by verbal instruction only.
TITLE OF PROPERTY
and full title of goods will remain solely with Keyfactors until
such time that they are paid for in full with cleared funds which
include VAT and any interest if applicable.
The customer shall store the goods separately from all other goods and
readily identifiable as goods supplied by Keyfactors.
To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the
Some products are ineligible for return -
1. Keyfactors cannot accept for return any items specifically manufactured
by Keyfactors to the customers instructions, or printed with artwork supplied
by the customer, unless the items are damaged or defective.
2. Keyfactors cannot accept for return any custom made items
where printed colours are incorrect unless the customer has supplied
Pantone reference numbers for colours as specified in our artwork guidelines.
3. Keyfactors cannot accept for return any custom made
items which are
printed incorrectly if the customer has supplied artwork in a different format
to those specified in our artwork guidelines.
If you need to return an item, send an email to firstname.lastname@example.org
and send your item to: 11 Cannon Grove, Fetcham, KT22 9LG UK.
Once your return is received and inspected, we will send you an email
to notify you that we have received your returned item. We will
you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit
automatically be applied to your account, or credit card or original method
of payment, within 30 days.
Carriage costs are non-refundable.
If you receive a refund, our carriage
charges will be deducted from your refund. The customer will be responsible
for paying carriage
costs for returning an item that is not damaged or defective.
Keyfactors will not issue refunds for returns we do not receive.
you are returning an item, you should consider using a trackable shipping
service or purchasing shipping insurance.
Our returns policy
lasts 30 days from the purchaser's receipt of goods.
Keyfactors will only exchange items if they are defective or damaged.
If you need to exchange an item, send an email to email@example.com
and send your item to: 11 Cannon Grove, Fetcham, KT22 9LG